Unit Fourteen: Developing Effective Control Systems a Understanding Organizational Culture

Part One: Assessment Activities

Part Two: Email Application Activities

(Individual assignment) Write a report on the types of controls used where you work.  Are the controls properly balanced? How do the controls help you predict the organization's culture? 

(Group assignment) Write a report Au Bon Pain outlining its mission, organization, and controls before and after the change in strategy.

Part Three: Textbook Assignment

Read chapters fourteen and fifteen in Lussier

Part Four: Unit Outline with Reading Assignments

I. Types of Controls

    A.  Robert Simons  "Control in an age of empowerment,"  Harvard Business Review, March-April 1995 v73 n2 p80(9)

        1. Strategic controls

            A. Mission, goals, strategy

        2. Operational Controls

             a. Internal controls

            b. Internal controls at the University of California

            c. Controls at Digital Corp

            d. Controls at the IRS??

        3. Organizational Culture controls             

            a.  Modern Office Procedures, March 1983 v28 p12(3) Corporate tribes identifying the cultures.  Terrence E. Deal; Allan A. Kennedy. 

            b. Find out why corporate culture is important to Kenneth Iverson at Nucor.  Plain Talk, Inc, October 1997. 

            c. Find out how one company does an organizational assessment.

            d. Assess your organization's culture.

            e. Bringing Sears into the new world, Fortune, October 13, 1997. 

            f. Dawn Anfuso, "Core values shape W. L. Gore's innovative culture, Workforce, March 1999, p 48

        4. Market Controls